Shipping Policy
Last updated: August 2026
We carefully prepare and pack every Essência da Luz order at Quinta da Luz in the Algarve, Portugal.
Shipping destinations
We currently only ship to addresses within the European Union.
Please contact us at info@essenciadaluz.pt and we will be happy to let you know whether delivery to a country other than the EU may be possible.
Processing times
Orders are usually prepared for dispatch within 2–3 working days after payment has been received.
Orders placed on weekends or Portuguese public holidays will normally be processed on the following working days.
During particularly busy periods or around public holidays, processing may occasionally take a little longer.
Shipping costs
Shipping costs are calculated and displayed at checkout before you complete your order. The cost may vary depending on the delivery destination, the contents of your order and the available shipping method.
You will always be able to see the applicable shipping cost before selecting Buy now and completing your purchase.
Delivery times
Estimated delivery times depend on the destination and the selected shipping service.
Any delivery estimates shown during checkout are estimates only. Once an order has been handed over to the carrier, occasional delays may occur due to circumstances outside our reasonable control.
Tracking
Where tracking is available for the selected shipping method, you will receive tracking information after your order has been dispatched.
Incorrect or incomplete addresses
Please make sure that your delivery address is complete and correct before placing your order.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs for resending the order may apply.
Damaged or lost parcels
If your parcel arrives visibly damaged, or if you believe that it has been lost during delivery, please contact us as soon as possible at info@essenciadaluz.pt.
Please include your order number and, in the case of damage, photographs of the parcel and products where possible. We will investigate the issue with the carrier and help find an appropriate solution.
Returns
For information about returns, withdrawal and refunds, please see our Refund & Returns Policy.
Questions about shipping
If you have any questions about the delivery of your order, please contact us:
Essência da Luz / Waibel e Waibel Lda.
Email: info@essencaidaluz.pt
Tel. +351 969 255 183